Why wasn’t a county road plowed?
The City maintains city streets, i.e. those within our jurisdiction. The road you were driving on is a county road. If you’ve got a complaint about roads outside of the city, your best bet is to [...]
If sewer backs-up into my house, isn’t the city responsible for the damage and/or replacing my line?
No. All problems that happen on your side of the line are definitely your responsibility. The City is only responsible for reasonably maintaining the public line up to the point at which it [...]
How do I know what day my trash gets picked-up?
Call us at 913-367-5561 with your address. We’re happy to help! Check out the Solid Waste and Recycling page to view the latest Solid Waste/Recycling calendar .
Can I opt out of refuse service?
No. Residential refuse collection is mandatory; it is not optional. Refuse collection is provided to City of Atchison residential utility customers at no additional charge. Contact the Utility [...]
Is there a charge for refuse special pick-up?
No. Special pick-ups are provided as a courtesy to our customers, but scheduling may be limited at times. Call the City Shop at 913-367-5561 to schedule your pick-up.
If the City shuts off my water and the pipes burst, isn’t the City liable?
No. It is a customer’s decision to establish water service and the customer’s responsibility to pay for the service. If payment is not rendered for services used, the City is not responsible for [...]
Even if I’m behind on my city utility payments, doesn’t the City have to keep my water on if it’s below freezing outside?
No. Utilities are provided to customers who pay on-time and in-full for the services they use. There is no cold weather provision for water.
What is the City’s Snow Removal Policy
The goal of the Streets division of Public Works is to have the streets plowed or treated as soon as possible after the end of a storm, or within 24 hours after a major storm. During the winter [...]