I recently received a letter from HomeServe USA Insurance Company saying that my water service line is not covered. Is this true?

The City is not affiliated with HomeServe USA in any way. The City is responsible for the vast majority of water lines throughout the city. However, as a home owner, you are responsible for your service line from the meter to your home. For renters, land owners are responsible for the maintenance.

Before purchasing insurance, we recommend that you check with a local plumber to discuss the age and likelihood of failure of your existing line, as well as the cost to replace the line.